Terms and Conditions - General Terms and Conditions
§ 1 General, Scope of the Terms and Conditions
1.1 Validity of the General Terms and Conditions
All deliveries and services are provided exclusively on the basis of the following General Terms and Conditions (GTC) in the version valid at the time of the order.
1.2 Contracting parties
Your contractual partner is 7 O'CLOCK GmbH, Frankenstraße 45, 31135 Hildesheim (hereinafter "Seller").
1.3 Scope
You are a customer within the meaning of these terms and conditions as a consumer. Consumers are natural persons who enter into a contract for purposes that cannot be predominantly attributed to their commercial or independent professional activity.
§ 2 Conclusion of contract, formation of the contract
2.1 Order and conclusion of contract
Our offers and product presentations do not constitute a binding offer. Only when you place your order do you make a binding offer in accordance with Section 145 of the German Civil Code (BGB) , which we can accept. After submitting your order, you will receive a confirmation of receipt by email. Your offer will be accepted within 3 working days with an order confirmation by email - only then will the contract be concluded.
2.2 Order process
When you have found the product you want, you can view it without obligation by clicking on the product name or image. By clicking on "Add to cart" you put the item in your shopping cart. You can view, change or remove the contents at any time by clicking on the "Shopping cart" button .
To buy the products in your shopping cart, click on "Checkout" . During the ordering process, you select the shipping and payment method. In the last step, you will receive an order overview in which you can check, correct or delete all the information. You can also correct input errors using the "Back" function of your browser or by canceling the ordering process.
To complete your purchase, you must accept our terms and conditions and click on "Buy" . This will send your order to us.
§ 3 Storage of the contract text
The contract language is German. We save the contract text and send you the order data and our terms and conditions by email.
§ 4 Right of withdrawal for consumers
4.1 Right of withdrawal
You have the right to cancel your contract within 14 days without giving any reason.
The period begins on the day on which you or a person designated by you (who is not the shipping service provider) receives the goods.
To exercise your right of withdrawal, you must inform us (7 O'CLOCK GmbH, Frankenstraße 45, 31135 Hildesheim, kundenservice@7oclock.de ) of your withdrawal by means of a clear statement (e.g. by letter or email). You can use our sample withdrawal form , but this is not obligatory.
To meet the deadline, it is sufficient for you to send your cancellation notice before the expiry of the 14 days.
4.2 Consequences of revocation
If you cancel the contract, we will refund all payments including delivery costs (unless different delivery options apply) no later than 14 days after receipt of your cancellation.
For the refund, we will use the same payment method that you used when placing the order, unless expressly agreed otherwise. This will not incur any additional costs for you.
We may refuse repayment until we have received the goods back or you have supplied evidence of having sent them.
You must return the goods to us no later than 14 days after receipt :
7 O'CLOCK GmbH
Frankenstraße 45
31135 Hildesheim
The deadline is deemed to have been met if you send the goods before the expiry of the 14 days. You will bear the costs of returning the goods yourself.
If the goods suffer a loss of value due to improper use, this can be deducted from the refund.
§ 5 Sample Cancellation Form
(If you want to cancel the contract, you can use this form and send it to us.)
To:
7 O'CLOCK GmbH
Frankenstraße 45
31135 Hildesheim
kundenservice@7oclock.de
I hereby revoke the contract I concluded for the purchase of the following goods:
Ordered on: ________________ / Received on: ________________
Name of the consumer: ___________________
Consumer's address: ___________________
Signature of the consumer: (only if notification is made on paper)
Date: ________________
§ 6 Prices and Shipping Costs
6.1 All prices include VAT and are final prices plus any shipping costs that may be incurred. These are shown separately on the “Delivery and payment conditions” page.
6.2 If an order has to be reshipped due to an incorrect address, we reserve the right to subsequently charge the shipping fee.
§ 7 Delivery Conditions
7.1 Delivery will be made to the address you provided during the ordering process.
7.2 You must bear any customs duties or local taxes yourself.
§ 8 Terms of Payment
8.1 Payment methods
You can choose from the following payment methods:
- PayPal
- Sofortüberweisung
- Klarna Sofortüberweisung
- Klarna invoice
- Visa
- Mastercard
- maestro
- American Express
Note: With Klarna, payment is made directly to Klarna in accordance with their terms and conditions.
§ 9 Retention of Title
The goods remain our property until full payment has been made.
§ 10 Warranty
If you are a consumer, the statutory warranty applies.
If an item is damaged or delivered incorrectly, please contact our customer service within 3 days of receipt .
§ 11 Liability
We attach great importance to the highest quality and care in our products and services. Should unexpected problems arise, we will of course be at your side. Our liability is limited to cases of intent and gross negligence. In the case of minor negligence, we are only liable if essential contractual obligations are violated, the fulfillment of which makes the proper execution of the contract possible in the first place and on whose compliance you as a customer can regularly rely.
Of course, this does not affect our unlimited liability for damage to life, body or health as well as for claims under the Product Liability Act. We always endeavor to find a fair and customer-oriented solution should you ever have reason to complain. In such cases, you can contact our customer service at any time so that we can find a satisfactory solution together.
§ 12 Miscellaneous
12.1 The European Commission provides a platform for online dispute resolution (ODR) : https://ec.europa.eu/consumers/odr .
12.2 If one or more provisions of these Terms and Conditions are invalid, the remainder of the contract remains valid. In this case, the statutory provisions apply.
