Return
1. Return
What a shame that you didn't like some of the items you ordered. We put a lot of effort into selecting our products and are confident in delivering the best quality. Of course, it can still happen that a product doesn't meet your expectations, or that you ordered several items to choose from. In this case, you can simply return the items in their original packaging to the following address:
7 O'CLOCK
Gutenbergstrasse 11
Hall 7
31180 Giesen, Germany
Please note that every return involves additional logistical and organizational effort. Therefore, we unfortunately cannot cover the return shipping costs and thank you for your understanding. If you have any further questions regarding returns, our customer service team is available at any time by email at kundenservice@7oclock.de .
2. Return period & return costs
You can return your items to us within 14 days of receipt. Please send your package securely, postage paid , and in its original packaging to:
7 O'CLOCK
Gutenbergstrasse 11
Hall 7
31180 Giesen, Germany
Unfortunately, returns received after the 14-day period cannot be accepted . If you return the goods after this period, we may either return them to you at your expense or issue a voucher for the amount of the returned items.
3. Return conditions
Please pack the items securely, unused, and in their original packaging. We thoroughly inspect each item. We cannot accept returns of damaged or used items. Use secure outer packaging, either with the return label attached or for a post office employee to affix. This is the only way your return can reach us undamaged.
3.1 Free product gifts
If you received a free product as part of a promotion that was tied to a minimum order value, this must also be returned if you return it. If the free product is not returned, we will invoice you for it and deduct the amount from your refund.
If you keep items that exceed the respective minimum order value, you may of course keep the free product.
3.2 Partial return of bundles
If you order a discounted bundle and only keep part of it, we'll charge the remaining items at their regular individual price. This may reduce your refund amount accordingly.
3.3 Falling below the minimum order value for free shipping
Shipping is free for orders over €69 (Germany). If your return falls below this amount, we will subsequently calculate the regular shipping fee of €5.90 and automatically deduct it from your refund.
4. Refund
After inspecting your return, you will receive a refund corresponding to the value of the returned goods within 14 days using the payment method you originally used.
Please keep your receipt safe until you receive your refund. Our logistics team will do everything possible to process your return as quickly as possible.
Even if your package has already arrived according to your tracking information, it may not be processed the same day. You will be automatically notified of your refund via email within 14 days at the most. Rest assured: We're working as quickly as possible to ensure you don't have to wait long for your refund.
If there are any unexpected discrepancies with your refund, we apologize. In this case, please contact our customer service team by email at kundenservice@7oclock.de so we can review your issue as quickly as possible and find a solution.