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shipping

1.0 Delivery time

We always strive to ship your order as quickly as possible. Delivery within Germany is usually 1–3 business days .

For Austria and other European countries, the delivery time is 3-7 working days with DHL.

Once your package has left our warehouse, the actual shipping time is the responsibility of the shipping service provider. Should there be a delivery delay beyond our control, we ask for your understanding and patience.

2.0 Shipping costs

2.1 Germany
  • The shipping costs within Germany are a flat rate of €5.90 .
  • Shipping is free for orders over €69 .
  • We use our shipping partner DHL for parcel shipping.
2.2 European Union and Great Britain
  • For shipping to Austria we charge a flat shipping fee of €9.90 .
  • We ship throughout Europe. Shipping costs for parcels to other European countries and the UK are a flat rate of €13.90 , regardless of the order value.
  • Note: Any customs duties or local taxes must be borne by the recipient.
2.3 Switzerland
  • Shipping costs to Switzerland are €24.90 .
  • Note: Any customs duties or local taxes must be borne by the recipient.
2.4 Norway
  • Shipping costs to Norway are €19.90 .
  • Note: Any customs duties or local taxes must be borne by the recipient.

3.0 Shipping companies

We rely on our logistics partner DHL to ship our items.

As soon as your package is on its way, you'll receive an email with the tracking number . This allows you to track your order at any time.

Please ensure that you are available to receive your parcel or use an alternative delivery option if you are not at home.

4.0 Shipment tracking

As soon as your order has been processed in our logistics center and handed over to DHL , you will receive an automatic shipping confirmation by email .

This contains a tracking link that you can use to view the status of your delivery at any time.

If you're expecting your package but no delivery driver has arrived, please check your tracking information. It may be that:

  • The package was delivered to a post office or packing station .
  • It was left with a neighbor or at your desired location .

If your package cannot be found, we recommend that you contact DHL customer service directly.