You can return your items to us within 14 days of receipt.

Returns received after the 14-day period cannot be accepted. If you still return the goods after this period, we may return them to you at your expense or issue a voucher for the value of the returned items.

Please pack the items unused, in their original packaging, and securely. Each item will be thoroughly inspected by us. We cannot accept damaged or used items. Use secure outer packaging to which you attach the return label, or which will be affixed by a post office employee. This is the only way your return can reach us undamaged.

If you received a free product as part of a promotion that was tied to a minimum order value, this product must also be returned in the event of a return. If the free product is not returned, we will charge you for it and deduct the amount from your refund.

If you keep items that exceed the respective minimum order value, you may, of course, keep the free product.

Partial returns of bundles
If you order a discounted bundle and only keep part of it, we will charge you the regular individual price for the remaining items. This may reduce your refund amount accordingly.

Falling below the minimum order value for free shipping
Shipping is free for orders over €69 (Germany). If a return causes your order to fall below this amount, we will subsequently charge the regular shipping costs of €5.90 and automatically deduct them from your refund.