Complaint

Complaint / Item defective

Should an item arrive damaged or defective, we will of course take care of a quick solution. To make the processing as efficient as possible, we ask that you carefully check your order immediately upon receipt.

If you have received a damaged or defective item, please send us a complaint by email to kundenservice@7oclock.de within 3 days of receiving the goods . To process your request quickly, we need clear photos or videos that document the defect or shipping damage. IMPORTANT: Please do not dispose of any defective items until the complaint process is complete. This is the only way we can guarantee that the complaint can be carefully reviewed and resolved. Otherwise, the complaint may be rejected if photos/images/videos are missing.

Please note:

• Complaints can only be considered within 3 days of receiving the goods .
• If your package shows visible damage upon delivery, we recommend reporting this directly to the delivery person and also taking photos of the packaging.
• After the 3-day period has expired, we can no longer accept any claims/damage claims, unless there is a latent defect that only became apparent upon use of the product. In this case, please contact us as soon as possible.

Upon receiving your complaint, we will review your request as quickly as possible. Should your item have a legitimate defect, we will provide a replacement or a suitable solution. Please understand that a refund or replacement can only be issued if the defect or damage during shipping can be proven to have occurred during transit or production.

If you have any questions about the complaint process, our customer service is always available by email at kundenservice@7oclock.de .