Complaint

Complaint / Item defective

If an item arrives damaged or faulty, we will of course find a solution quickly. To make the processing as efficient as possible, we ask you to check your order carefully immediately after receiving it.

If you have received a damaged or faulty item, please send us a complaint by email to kundenservice@7oclock.de within 3 days of receiving the goods . So that we can process your request quickly, we need clear pictures or videos that clearly document the defect or transport damage.

Please note:

• Complaints can only be considered within 3 days of receipt of the goods .
• If your package already shows visible damage upon delivery, we recommend that you report this directly to the deliverer and also take photos of the packaging.
• After the 3-day period has expired, we can no longer accept any complaints unless there is a hidden defect that only became apparent when the product was used. In this case, we ask you to contact us promptly.

After receiving your complaint, we will examine your request as quickly as possible. If your item has a legitimate defect, we will provide a replacement or an appropriate solution. We ask for your understanding that a refund or replacement can only be made if the defect or transport damage can be proven to have occurred during shipping or production.

If you have any questions about the complaint process, our customer service is available at any time by email at kundenservice@7oclock.de .