Right of withdrawal
1.1 Right of Withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period is 14 days from the day on which you or a person designated by you (who is not the shipping service provider) received the goods.
To exercise your right of withdrawal, you must inform us,
7 O'CLOCK GmbH Frankenstr. 45 31135 Hildesheim kundenservice@7oclock.de
with a clear declaration of your decision to withdraw.
⚠️ Important: The address mentioned above is not a return address. It is exclusively for the written declaration of your withdrawal.
In accordance with § 312d BGB (German Civil Code), you have the legal right to declare your withdrawal by post or email, without having to use a portal. However, for the fastest and easiest processing, we recommend our returns portal:
https://7oclock.de/pages/retourenportal
There, your return will be fully processed: After successful registration, you will automatically receive a confirmation and a DHL shipping label by email. The return fee will be conveniently offset against your refund.
Alternatively, you can use the sample withdrawal form, which is not mandatory.
To comply with the withdrawal period, it is sufficient that you send the notification of your withdrawal before the period expires.
Should your return not reach us within the return period, we reserve the right to issue you a voucher for the value of the goods and the shipping costs paid.
Please note that you are responsible for damages incurred during the return shipment. These may be deducted from the refund. Therefore, pack your items carefully and, if possible, in their original packaging.
If an item arrives damaged, please take photos of it before returning it and send us your withdrawal with the photos to kundenservice@7oclock.de.
Important notice according to § 357 (7) BGB: You may examine the goods as you would in a retail store. Any use beyond this will lead to a loss in value, which we may deduct from your refund.
This means concretely: Dinnerware, glasses, or other products that have already been used, filled, washed, or otherwise put into use cannot be sold as new goods. In these cases, we reserve the right to retain the purchase price in whole or in part.
Exclusion according to § 312g (2) No. 3 BGB: The right of withdrawal does not apply to articles that are not suitable for return for reasons of health protection or hygiene and whose seal has been removed after delivery.
1.2 Cancellations
Unfortunately, cancellation of your order is not possible, as our logistics operate automatically and orders are immediately integrated into the shipping process. Therefore, we cannot carry out a subsequent cancellation.
We ask for your understanding that this process helps us to deliver efficiently and quickly. Should you have any questions about your order, our customer service will be happy to assist you.
1.3 Consequences of Withdrawal
If you withdraw from the contract, we will refund all payments we have received from you, including delivery costs (with the exception of additional costs if you have chosen a delivery method other than the cheapest standard delivery offered by us). The refund will be made immediately, but no later than 14 days after your return is received at our logistics center.
For the refund, we use the same payment method that you used for the order, unless something else has been expressly agreed. No additional costs will be incurred by you.
We may refuse the refund until we have received the goods back or you have provided proof that you have sent the goods – whichever is the earlier.
How your return works:
You can conveniently register your return via our returns portal:
https://7oclock.de/pages/retourenportal
After registration, you will automatically receive a confirmation and your DHL shipping label by email. The return fee will be conveniently offset against your refund.
Please return the goods no later than 14 days after receipt. The deadline is met if you send the goods before the 14 days have expired.
Please note that you bear the costs for the return shipment. If the goods suffer a loss in value due to improper use, this can be deducted from the refund.
Dinnerware Orders Our 24-piece dinnerware sets are each packed and shipped in a separate box. This way, we can best ensure safe transport.
A set, including outer packaging, weighs about 20 kg and is therefore shipped individually via DHL. Please note: If you order multiple sets, you will receive them in separate boxes. In the event of a return, it is necessary to return the sets in their respective original boxes as well. This may lead to higher return shipping costs.
1.4 Returns by DHL to the Sender
If an order is returned to us by DHL, we will charge a fee of €5.90 (or the corresponding shipping fees for your destination country) if:
- The package was not collected from the packing station or branch.
- Acceptance of the order was refused.
- The address or name in the order was incorrectly provided.
1.5 Free Product Additions
If you received a free product as part of a promotion that was linked to a minimum order value, this product must also be returned in the event of a return. If the free product is not returned, we will charge for it and deduct the amount from your refund.
Should you keep items that are above the respective minimum order value, you may, of course, keep the free product.
1.6 Sample Withdrawal Form
(If you wish to withdraw from the contract, you can use this form and send it to us. For quick processing of your return, we recommend registering via our returns portal.)
To:
7 O'CLOCK GmbH Frankenstraße 45 31134 Hildesheim kundenservice@7oclock.de
Date:
Hereby I withdraw from the contract concluded by me for the purchase of the following goods:
Ordered on: ________________ / Received on: ________________
Name of consumer:
Address of consumer:
Signature of consumer (only for notification on paper):
(*) Delete where inapplicable.