Right of withdrawal
1.1 Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The cancellation period shall be 14 days from the day on which you or a person designated by you (who is not the shipping service provider) receives the goods.
To exercise your right of withdrawal, you must inform us, 7 O'CLOCK GmbH, Frankenstr. 45, 31135 Hildesheim, kundenservice@7oclock.de , of your decision to withdraw by means of a clear statement (e.g. by letter or email). You can use the attached sample withdrawal form for this purpose, although this is not mandatory.
To meet the cancellation deadline, it is sufficient for you to send your notification of cancellation before the cancellation period has expired.
If we do not receive your return within the return period, we reserve the right to issue you a voucher for the value of the goods and the shipping costs paid.
Please note that you are responsible for any damages incurred during return shipping and these may be deducted from your refund, so please pack your items carefully and make sure they are in their original packaging.
If an item arrives damaged, please take photos of it before sending it back and send us your cancellation with the photos to kundenservice@7oclock.de.
1.2 Cancellations
Unfortunately, it is not possible to cancel your order because our logistics work automatically and orders are immediately integrated into the shipping process. This means that we can no longer make a subsequent cancellation.
We ask for your understanding that this process helps us to deliver efficiently and quickly. If you have any questions about your order, our customer service team will be happy to help you.
1.3 Consequences of revocation
If you cancel the contract, we will refund all payments that we have received from you, including delivery costs (except for additional costs if you chose a delivery method other than the cheapest standard delivery offered by us). The refund will be made promptly, but no later than 14 days after receipt of your return at our logistics center.
For the refund, we will use the same means of payment that you used when ordering, unless expressly agreed otherwise. There will be no additional costs for you.
We may refuse to refund until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earlier.
Please send the goods no later than 14 days after receipt to:
7 O'CLOCK GmbH
Gutenbergstraße 11
Hall 7
31180 Giesen
The deadline is met if you send the goods before the end of the 14 days.
Please note that you are responsible for the return shipping costs. If the goods lose value due to improper use, this may be deducted from the refund.
1.4 Return by DHL to the sender
If an order is returned to us by DHL, we will charge a fee of €5.90 (or the corresponding shipping fees for your destination country) if:
- The package was not picked up from the packing station or branch.
- Acceptance of the order was refused.
- The address or name was entered incorrectly in the order.
1.5 Free product gifts
If you received a free product as part of a promotion that was tied to a minimum order value, this must also be returned if you return it. If the free product is not returned, we will invoice you for it and deduct the amount from your refund.
If you keep items that are above the respective minimum order value, you can of course keep the free product.
1.6 Sample cancellation form
(If you wish to cancel the contract, you can use this form and send it to us.)
To:
7 O'CLOCK GmbH
Gutenbergstraße 11
Hall 7
31180 Giesen
kundenservice@7oclock.de
Date:
I hereby revoke the contract I concluded for the purchase of the following goods:
Ordered on: ________________ / Received on: ________________
Name of the consumer:
Consumer's address:
Signature of the consumer (only if notification is made on paper):
(*) Please delete if not applicable.
