Right of withdrawal
1.1 Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The cancellation period shall be 14 days from the day on which you or a third party other than the carrier designated by you takes possession of the last good.
To exercise your right of withdrawal, you must inform us, 7 O'CLOCK , Gutenbergstraße 11, 31180 Giesen , kundenservice@7oclock.de) by means of a clear statement (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the attached model withdrawal form for this purpose, but this is not mandatory.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.
If the return does not reach us within the return period, we reserve the right to issue a voucher for the value of the goods and shipping.
Any damages incurred during return shipping are the customer's responsibility and will be deducted from the refund, so please pack your items carefully and in their original packaging.
If an item is broken upon delivery, please take photos of it before sending your return.
1.3 Consequences of revocation
If you cancel this contract, we will refund all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from your choosing a different type of delivery than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
You must return the goods promptly and in any event no later than fourteen days from the day on which you received the goods to
7 O’CLOCKGutenbergstrasse 11
The deadline is met if you send the goods before the expiry of the fourteen-day period. You will generally bear the direct cost of returning the goods. You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.
1.4 Return by DHL to the sender
We charge a fee of €5.90 (or shipping fees applicable to the destination country) if:
- the order was not picked up from a packing station/branch and is sent back to the sender
- acceptance of the order is refused and sent back to the sender
- the address was entered incorrectly, the name was not entered correctly in the order
1.5 Free product addition
If you have received free products through a promotion that are tied to a minimum order value, these must also be returned if you return them. Otherwise, we will invoice you for this product and offset it against the refund. If you keep items above the respective minimum order value, you can of course keep the free products.
1.6 Sample cancellation form
(If you want to cancel the contract, you can use this form and send it to us.)
To:
Gutenbergstrasse 11
customerservice@7oclock.de
Date:
I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
I/we (*) ordered the goods on (*)/received them on (*)
Name of consumer(s):
Address of the consumer(s):
Signature of the consumer(s) (only if notification is on paper)
(*) Delete as appropriate.