1.0 Return
What a pity that you don't like the items you ordered. We put a lot of effort into selecting our products and are convinced that we can provide you with the best quality. Of course, it can still happen that a product does not meet your expectations or that you have ordered several items to choose from. In this case, you can simply return the item(s) to the following address:
7 O’CLOCK
Gutenbergstrasse 11
Hall 7
31180 Giessen, Germany
Please note that returns mean a lot of work for us. This especially affects the costs for a start-up like us. For this reason, we unfortunately cannot cover the return costs and hope for your understanding.
If you have any further questions regarding your return, you can contact our customer service at any time by email: kundenservice@7oclock.de
1.1 Return period & return costs
You can return your items to us within 14 days of receipt.
Please send your parcel with sufficient postage and securely packaged to:
7 O’CLOCK
Gutenbergstrasse 11
Hall 7
31180 Giessen, Germany
Unfortunately, we are unable to accept returns after 14 days. If you return goods to us during this time, we may send them back to you at your expense.
1.2 Conditions for returns
Please pack the items unused, in their original packaging and securely. We check each item very carefully. Please understand that we cannot accept damaged or used items. Please use secure outer packaging and stick the return label on it or have an employee stick it on at the post office. This is the only way your return can reach us undamaged.
1.3 Refund
After checking your return, you will receive the invoice amount corresponding to the value of the returned goods within 10 days using the payment method you specified when ordering. Please keep your DHL return receipt in a safe place until then.
Our logistics team will do their best to process your return promptly. If you can track the return via a tracking link and see that the package has arrived with us, it may not be processed on the same day. You will automatically be notified of your refund by email within a maximum of 10 days. Please refrain from sending emails with inquiries about your return processing as long as the 10-day processing period has not been exceeded. Rest assured - we will work as quickly as possible so that you do not have to wait long for your chargeback. The refund will be credited back to your original payment method.
