Create your custom mug set

Combine your favourite mugs and secure FREE products

Up to 4 FREE mugs

Combine up to 16 favourite mugs

Free shipping over €69

Mix & match to suit your style

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inkl. MwSt und kostenlosem Versand ab 69 (DE)

Set 1

Set 2

Set 3

Set 4

Set 5

Set 6

GRATIS

Gratis Set 1

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GRATIS

Gratis Set 2

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IN STOCK | with you in 1-3 working days!

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Pay after 30 days

Buy on invoice

DHL Shipping

Dein Wunsch-Set. Deine Lieblinge.

Product Information

Your set. Your choice. Your moments.

Build your very own mug set – to suit your style, your rituals and your favourite moments. Whether it's your morning coffee in an organic design, a relaxed teatime in the evening or a creamy cappuccino with Sunday breakfast: you choose from our entire mug collection and combine freely.

No rigid bundle, no compromises – just the mugs that are right for you.

Your custom set – it's this easy:

Basic – 6 mugs + free coaster
Standard – 8 mugs + 2 free mugs
Premium – 12 mugs + 4 free mugs
Combine up to 16 favourite mugs from all mug categories
The bigger your set, the more free mugs on top
Perfect as a gift, for the household or as a little upgrade for your home

A set as individual as you are.

Care & Storage

Spülmaschinengeeignet – wir empfehlen das obere Fach, um Kratzer zu vermeiden.
Alternativ von Hand mit warmem Wasser und mildem Spülmittel reinigen.
Mikrowellengeeignet – ideal zum Erwärmen von Getränken (Becher mit Silikon-Deckel ausgeschlossen).
An einem trockenen Ort aufbewahren, starke Temperaturschwankungen und Stöße auf harte Oberflächen vermeiden.

Shipping & Returns

1. Delivery Time

We always strive to dispatch your order as quickly as possible. The delivery time within Germany is usually 1–3 working days.

For Austria and other European countries, the delivery time is 3–7 working days with DHL.

Once your parcel has left our warehouse, the actual shipping time is the responsibility of the delivery service provider. Should a delivery delay occur that is beyond our control, we ask for your understanding and a little patience.

2. Shipping Costs

2.1 Germany

The shipping costs within Germany are a flat rate of 5,90 €.
From an order value of 69 €, shipping is free.
For parcel delivery we use our shipping partner DHL.

2.2 European Union and United Kingdom

For shipping to Austria we charge a flat shipping rate of 9,90 €.
We ship throughout Europe. The shipping costs for a parcel to other European countries and the United Kingdom are a flat rate of 13,90 €, regardless of the order value.
Note: Any customs duties or local taxes must be borne by the recipient.

2.3 Switzerland

The shipping costs to Switzerland are 24,90 €.
Note: Any customs duties or local taxes must be covered by the recipient.

2.4 Norway

The shipping costs to Norway are 19,90 €.
Note: Any customs duties or local taxes must be covered by the recipient.

3. Shipping Company

For the shipping of our items we rely on our logistics partner DHL.

As soon as your parcel is on its way, you will receive an email with the tracking number. This allows you to track your order at any time.

Please make sure that you can accept your parcel or use an alternative delivery option if you are not at home.

4. Tracking

Once your order has been processed in our logistics centre and handed over to DHL, you will receive an automatic shipping confirmation by email.

This contains a tracking link with which you can check the status of your delivery at any time.

If you are expecting your parcel but no courier has been to you, please check the tracking. It may be that:

The parcel was delivered to a post office or parcel locker.
It was left with a neighbour or at your preferred location.

If your parcel cannot be found, we recommend that you contact DHL customer service directly.

5. Returns

We take great care in selecting our products and are confident that we deliver the best quality to you. Of course, it can still happen that a product does not meet your expectations or that you have ordered several items to choose from. In this case, you can simply return the items in their original packaging via our returns portal:

https://7oclock.de/pages/retourenportal

Please note that every return involves additional logistical and organisational effort. We are therefore unfortunately unable to cover the return shipping costs and thank you for your understanding. If you have any further questions about returns, our customer service is available at any time by email at kundenservice@7oclock.de.

Returns that reach us after the 14-day period has expired can unfortunately no longer be accepted. If you nevertheless return the goods after this period has expired, we may return them to you at your own expense or, where applicable, issue a voucher to the value of the returned items.

6. Return Conditions

Please pack the items unused, in their original packaging and securely. Each item is inspected by us in detail. We cannot accept damaged or already used items. Use secure outer packaging to which you attach the return label, or which is labelled by a member of staff at the post office. This is the only way your return can reach us undamaged.

7. Free Product Gifts

If you received a free product as part of a promotion that was linked to a minimum order value , this must also be returned in the event of a return. If the free product is not returned, we will invoice it and deduct the amount from your refund.

If you keep items that exceed the respective minimum order value, you may of course keep the free product.

8. Refund

After your return has been inspected, you will receive the invoice amount corresponding to the value of the returned goods back to your originally used payment method within 14 days.

Please keep your proof of postage safe until you have received the refund. Our logistics team makes every effort to process your return as quickly as possible.

If, according to the tracking, your parcel has already arrived with us, it may still be that it is not processed on the same day. You will automatically be notified about your refund by email within a maximum of 14 days. Rest assured: we are working as quickly as possible so that you do not have to wait long for your refund.

Should any discrepancies unexpectedly arise with your refund, we are very sorry. In this case, please contact our customer service by email at kundenservice@7oclock.de so that we can review your request as quickly as possible and find a solution.

Free Shipping

Enjoy free shipping on orders from €69 (DE)

Fast Delivery

Delivered in 1–3 days within Germany via DHL Premium shipping

14-Day Money-Back Guarantee

Return your order risk-free within 14 days

Who can I contact if I have a question?

Have a question or need help? No problem – our customer service is here for you! Simply send us an email at kundenservice@7oclock.de or send us a DM on Instagram @7oclock.de. We'd love to hear from you and are always happy to help. Your request is in the best hands with us.

Can I still make changes to my placed order?

Unfortunately, changes after the fact are only possible to a limited extent.

If, for example, you would like to adjust your address, please contact our customer service as quickly as possible at kundenservice@7oclock.de – but please note that due to the processing procedure, overlaps with shipping can occur. In such cases, unfortunately, a change to the delivery address may under certain circumstances no longer be possible.

What happens if something arrives damaged in transit?

Should your order ever arrive damaged, we will of course replace the damaged goods. Please email a photo of the faulty items directly to our customer service: kundenservice@7oclock.de. We'll take care of a quick solution.

IMPORTANT: please do not dispose of any faulty items before the claims process has been completed. This is the only way we can guarantee that the claim can be carefully reviewed and resolved. Otherwise, if any images/photos/videos are missing, the claim may be rejected.

How does delivery work?

We make sure your order reaches you as quickly as possible! Delivery within Germany takes 1–3 working days, and to Austria and other European countries usually 3–7 working days with DHL.

Once your parcel leaves our warehouse, the exact delivery time depends on the carrier and is beyond our control. Should there be an unexpected delay, we ask for your understanding and a little patience.

You'll be kept informed of every step of your order by email. That way you always stay up to date and can be sure your parcel arrives safely. If anything should be wrong with your shipment, simply get in touch with our customer service by email – we're here for you.

How do returns work?

If something doesn't quite work out, returning it to us is very simple: you have 14 days from receipt to cancel your order without giving any reason.

Simply register your return in our Returns Portal – with your order number and email address it takes less than two minutes. You then have 14 days to send the items back; you cover the return postage.

Once we've received and checked your return, we'll refund the purchase amount – usually within a few days.

You'll find all the legal details in our Cancellation Policy.

Customer Service Team

Jana & Ezel

Hast du noch Fragen?
Lass uns dir helfen

Feel free to send us an email.

We are available from Monday to Friday and usually reply to you on weekdays within 48 hours.

kundenservice@7oclock.de

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Create your custom mug set

Create Your Custom Mug Set