Refund policy

1.1 Right of Withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period is 14 days from the day on which you, or a third party named by you who is not the carrier, took possession of the goods.

To exercise your right of withdrawal, you must inform us,

7 O'CLOCK GmbH
Frankenstr. 45
31135 Hildesheim
kundenservice@7oclock.de

of your decision to withdraw from this contract by means of a clear statement (e.g. by letter or email). You may use the attached model withdrawal form for this purpose, although it is not mandatory. (Please note: THIS IS NOT A RETURNS ADDRESS!)

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Should your return not reach us within the return period, we reserve the right to issue you a voucher for the value of the goods and the shipping costs paid.

Please note that you are responsible for any damage arising during the return shipment. Such damage may be deducted from the refund. Please therefore pack your items carefully and, where possible, in the original packaging.

If an item already arrives damaged, please urgently take photographs of it before returning it, and send us your withdrawal together with the photographs to kundenservice@7oclock.de.

Important notice pursuant to Section 357(7) BGB (German Civil Code):
You may examine the goods in the same way as you would be able to in a shop. Any use going beyond this results in a diminution in value, which we are entitled to deduct from your refund.
In concrete terms this means: tableware, glasses or other products that have already been used, filled, washed up or otherwise put into use can no longer be sold by us as new goods. In such cases we reserve the right to withhold the purchase price in full or in part.

Exclusion pursuant to Section 312g(2) no. 3 BGB (German Civil Code):
The right of withdrawal does not apply to goods that are not suitable for return for reasons of health protection or hygiene and whose seal was removed after delivery.

1.2 Cancellations

Unfortunately, cancellation of your order is not possible, as our logistics operate automatically and orders are integrated into the shipping process immediately. As a result, we can no longer carry out a subsequent cancellation.

We ask for your understanding that this process helps us to deliver efficiently and quickly. Should you have any questions about your order, our customer service team will be happy to assist you.

1.3 Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). The refund shall be made without undue delay and no later than 14 days after receipt of your return at our logistics centre.

For this refund, we will use the same means of payment as you used for the original transaction, unless expressly agreed otherwise. In no event will you be charged any fees as a result of this refund.

We may withhold the refund until we have received the goods back or until you have supplied evidence of having sent back the goods, whichever is the earliest.

Please send the goods back no later than 14 days after receipt to:

7 O'CLOCK GmbH
Gutenbergstraße 11
Halle 7
31180 Giesen

The deadline is met if you send back the goods before the period of 14 days has expired.

Please note that you bear the cost of returning the goods yourself. If the goods suffer a diminution in value through improper use, this may be deducted from the refund.

Tableware Orders
Our 24-piece tableware sets are each packed and shipped in a separate box. In this way we can best ensure safe transport.

Including its outer packaging, one set weighs around 20 kg and is therefore shipped individually via DHL. Please note: if you order several sets, you will receive them in separate boxes. In the event of a return, it is necessary to send the sets back in their respective original boxes as well. This may, where applicable, result in higher return shipping costs.

1.4 Return by DHL to the Sender

If an order is returned to us by DHL, we charge a fee of EUR 5.90 (or the corresponding shipping fees for your destination country) if:

• The parcel was not collected from the parcel locker (Packstation) or branch.
• Acceptance of the order was refused.
• The address or the name on the order was stated incorrectly.

1.5 Free Product Gifts

If, as part of a promotion, you received a free product that was tied to a minimum order value, this must also be returned in the event of a return. If the free product is not returned, we will invoice it and deduct the amount from your refund.

If you keep items whose value exceeds the relevant minimum order value, you may of course keep the free product.

1.6 Model Withdrawal Form

(If you wish to withdraw from the contract, you can use this form and send it to us.)

To:

7 O'CLOCK GmbH
Frankenstraße 45
31134 Hildesheim
kundenservice@7oclock.de

Date:

I/we (*) hereby give notice that I/we (*) withdraw from my/our (*) contract for the purchase of the following goods:

Ordered on: ________________ / Received on: ________________

Name of the consumer:

Address of the consumer:

Signature of the consumer (only if this form is notified on paper):

(*) Delete as appropriate.