Complaint

1.0 Complaint/item defective

If an item arrives damaged, we will of course take care of it immediately.

Please send us clear pictures of your complaint directly to kundenservice@7oclock.de so that the processing process is much quicker and we can send you your replacement promptly if necessary.

Please note: We can only process complaints and, if necessary, replace them within 3 days of receiving your order. Upon receipt, we ask you to check your order immediately for possible transport damage, document it with photos/videos and forward these to us immediately.